{"id":1973,"date":"2025-01-14T13:27:54","date_gmt":"2025-01-14T04:27:54","guid":{"rendered":"https:\/\/line-step.jp\/media\/?p=1973"},"modified":"2025-01-16T09:59:44","modified_gmt":"2025-01-16T00:59:44","slug":"customer-relationship-management","status":"publish","type":"post","link":"https:\/\/line-step.jp\/media\/customer-relationship-management\/","title":{"rendered":"\u9867\u5ba2\u7ba1\u7406\u30b7\u30b9\u30c6\u30e0(CRM)\u3068\u306f\uff1f\u3067\u304d\u308b\u3053\u3068\u3084\u5c0e\u5165\u3059\u308b\u30e1\u30ea\u30c3\u30c8\u3092\u7d39\u4ecb"},"content":{"rendered":"\n<p>\u300c\u9867\u5ba2\u7ba1\u7406\u30b7\u30b9\u30c6\u30e0\u3063\u3066\u805e\u304f\u3051\u3069\u3001\u7d50\u5c40\u4f55\u304c\u3067\u304d\u308b\u306e\uff1f\u300d<br>\u300c\u9867\u5ba2\u7ba1\u7406\u30b7\u30b9\u30c6\u30e0\u3092\u5c0e\u5165\u3059\u308b\u3068\u3001\u3069\u3093\u306a\u30e1\u30ea\u30c3\u30c8\u304c\u3042\u308b\u3093\u3060\u308d\u3046\uff1f\u300d<br>\u305d\u3046\u601d\u3063\u3066\u3044\u308b\u65b9\u3082\u591a\u3044\u306e\u3067\u306f\u306a\u3044\u3067\u3057\u3087\u3046\u304b\uff1f<\/p>\n\n\n\n<p>\u5b9f\u306f\u3001\u9867\u5ba2\u7ba1\u7406\u30b7\u30b9\u30c6\u30e0\u3001\u7565\u3057\u3066CRM\uff08Customer Relationship Management\uff09\u3068\u306f\u3001\u305d\u306e\u540d\u306e\u901a\u308a\u3001<span class=\"swl-marker mark_orange\"><strong>\u9867\u5ba2\u3068\u306e\u95a2\u4fc2\u3092\u7ba1\u7406\u3059\u308b\u305f\u3081\u306e\u30b7\u30b9\u30c6\u30e0\u306e\u3053\u3068\u3067\u3059\u3002<\/strong><\/span><\/p>\n\n\n\n<p>\u3053\u306e\u8a18\u4e8b\u3067\u306f\u3001\u9867\u5ba2\u7ba1\u7406\u30b7\u30b9\u30c6\u30e0\uff08CRM\uff09\u306e\u57fa\u672c\u7684\u306a\u6a5f\u80fd\u304b\u3089\u3001\u5c0e\u5165\u3059\u308b\u30e1\u30ea\u30c3\u30c8\u3092\u308f\u304b\u308a\u3084\u3059\u304f\u89e3\u8aac\u3057\u307e\u3059\u3002\u9867\u5ba2\u7ba1\u7406\u3092\u52b9\u7387\u7684\u306b\u884c\u3046\u3053\u3068\u3067\u3001\u3042\u306a\u305f\u306e\u30d3\u30b8\u30cd\u30b9\u30c1\u30e3\u30f3\u30b9\u304c\u304d\u3063\u3068\u5927\u304d\u304f\u5e83\u304c\u308a\u307e\u3059\u3088\u3002<\/p>\n\n\n\n<p>\u305c\u3072\u6700\u5f8c\u307e\u3067\u8aad\u3093\u3067\u3001\u3042\u306a\u305f\u306e\u30d3\u30b8\u30cd\u30b9\u306b\u5f79\u7acb\u3066\u3066\u304f\u3060\u3055\u3044\uff01<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><a href=\"https:\/\/line-step.jp\/join\/link.php?id=N0000355&amp;adwares=A0000001\" target=\"_blank\" rel=\"noreferrer noopener\"><img decoding=\"async\" width=\"400\" height=\"600\" src=\"https:\/\/line-step.jp\/media\/wp-content\/uploads\/2024\/05\/6d5607474bab3a6bbb9d6b3b472cfde8.jpg\" alt=\"\" class=\"wp-image-47\" srcset=\"https:\/\/line-step.jp\/media\/wp-content\/uploads\/2024\/05\/6d5607474bab3a6bbb9d6b3b472cfde8.jpg 400w, https:\/\/line-step.jp\/media\/wp-content\/uploads\/2024\/05\/6d5607474bab3a6bbb9d6b3b472cfde8-200x300.jpg 200w\" sizes=\"(max-width: 400px) 100vw, 400px\" \/><\/a><\/figure>\n<\/div>\n\n\n<h2 class=\"wp-block-heading\">\u9867\u5ba2\u7ba1\u7406\u30b7\u30b9\u30c6\u30e0(CRM)\u3068\u306f\uff1f<\/h2>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/line-step.jp\/media\/wp-content\/uploads\/2024\/12\/2-14-1024x576.png\" alt=\"\" class=\"wp-image-1978\" srcset=\"https:\/\/line-step.jp\/media\/wp-content\/uploads\/2024\/12\/2-14-1024x576.png 1024w, https:\/\/line-step.jp\/media\/wp-content\/uploads\/2024\/12\/2-14-300x169.png 300w, https:\/\/line-step.jp\/media\/wp-content\/uploads\/2024\/12\/2-14-768x432.png 768w, https:\/\/line-step.jp\/media\/wp-content\/uploads\/2024\/12\/2-14-1536x864.png 1536w, https:\/\/line-step.jp\/media\/wp-content\/uploads\/2024\/12\/2-14.png 1920w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>\u9867\u5ba2\u7ba1\u7406\u306fExcel\u306a\u3069\u306e\u8868\u8a08\u7b97\u30bd\u30d5\u30c8\u3067\u3082\u8a18\u9332\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u3057\u304b\u3057\u300c\u540c\u6642\u306b\u8907\u6570\u4eba\u3067\u7de8\u96c6\u304c\u96e3\u3057\u3044\u300d\u300c\u904e\u53bb\u306e\u60c5\u5831\u304c\u63a2\u3057\u306b\u304f\u3044\u300d\u306a\u3069\u306e\u8ab2\u984c\u304c\u3042\u308a\u3001\u696d\u52d9\u52b9\u7387\u304c\u4f4e\u304c\u3063\u3066\u3057\u307e\u3046\u3053\u3068\u3082\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>CRM\u3092\u5c0e\u5165\u3059\u308b\u3053\u3068\u3067<span class=\"swl-marker mark_orange\"><strong>\u300c\u9867\u5ba2\u60c5\u5831\u306e\u4e00\u5143\u7ba1\u7406\u304c\u3067\u304d\u308b\u300d\u300c\u52b9\u679c\u7684\u306a\u55b6\u696d\u6226\u7565\u3068\u5206\u6790\u304c\u3067\u304d\u308b\u300d\u306a\u3069\u306e\u30e1\u30ea\u30c3\u30c8\u304b\u3089\u3001\u591a\u304f\u306e\u4f01\u696d\u304cCRM\u5c0e\u5165\u3092\u9032\u3081\u3066\u3044\u307e\u3059\u3002<\/strong><\/span>\u3053\u306e\u30e1\u30ea\u30c3\u30c8\u306b\u3064\u3044\u3066\u306f\u8a18\u4e8b\u5f8c\u534a\u3067\u8a73\u3057\u304f\u89e3\u8aac\u3057\u307e\u3059\uff01<\/p>\n\n\n\n<p>\u6700\u8fd1\u3067\u306f\u3001\u3055\u307e\u3056\u307e\u306a\u4f01\u696d\u304b\u3089\u304cCRM\u304c\u63d0\u4f9b\u3055\u308c\u3066\u3044\u307e\u3059\u3088\u3002\u6700\u9069\u306aCRM\u3092\u9078\u30763\u3064\u306e\u30dd\u30a4\u30f3\u30c8\u3092\u3054\u7d39\u4ecb\u3057\u307e\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<div class=\"swell-block-capbox cap_box\" data-colset=\"col1\"><div class=\"cap_box_ttl\"><span>\u6700\u9069\u306aCRM\u3092\u9078\u30763\u3064\u306e\u30dd\u30a4\u30f3\u30c8<\/span><\/div><div class=\"cap_box_content\">\n<p>\u30fb\u8ab2\u984c\u3092\u89e3\u6c7a\u3067\u304d\u308b\u6a5f\u80fd\u304c\u642d\u8f09\u3055\u308c\u3066\u3044\u308b\u304b\uff1f<\/p>\n\n\n\n<p>\u30fb\u5c0e\u5165\u8cbb\u7528\u3068\u904b\u7528\u8cbb\u7528\u306f\u4e88\u7b97\u5185\u304b\uff1f<\/p>\n\n\n\n<p>\u30fb\u3042\u306a\u305f\u306e\u898f\u6a21\u306b\u5408\u3063\u305f\u30b7\u30b9\u30c6\u30e0\u304b\uff1f<\/p>\n<\/div><\/div>\n\n\n\n<p>\u6a5f\u80fd\u9762\u30fb\u8cbb\u7528\u9762\u30fb\u30b5\u30dd\u30fc\u30c8\u4f53\u5236\u306a\u3069\u3092\u7dcf\u5408\u7684\u306b\u691c\u8a0e\u3057\u3001<span class=\"swl-marker mark_orange\"><strong>\u3042\u306a\u305f\u306b\u5408\u3063\u305fCRM\u3092\u9078\u3093\u3067\u4e0b\u3055\u3044\uff01<\/strong><\/span><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">\u9867\u5ba2\u7ba1\u7406\u30b7\u30b9\u30c6\u30e0\u3067\u4e3b\u306b\u3067\u304d\u308b\u3053\u30683\u3064<\/h2>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/line-step.jp\/media\/wp-content\/uploads\/2024\/12\/3-13-1024x576.png\" alt=\"\" class=\"wp-image-1980\" srcset=\"https:\/\/line-step.jp\/media\/wp-content\/uploads\/2024\/12\/3-13-1024x576.png 1024w, https:\/\/line-step.jp\/media\/wp-content\/uploads\/2024\/12\/3-13-300x169.png 300w, https:\/\/line-step.jp\/media\/wp-content\/uploads\/2024\/12\/3-13-768x432.png 768w, https:\/\/line-step.jp\/media\/wp-content\/uploads\/2024\/12\/3-13-1536x864.png 1536w, https:\/\/line-step.jp\/media\/wp-content\/uploads\/2024\/12\/3-13.png 1920w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>CRM\u3092\u5c0e\u5165\u3059\u308b\u3068\u3001\u5177\u4f53\u7684\u306b\u3069\u3093\u306a\u3053\u3068\u304c\u3067\u304d\u308b\u306e\u3067\u3057\u3087\u3046\u304b\u3002\u3053\u3053\u3067\u306f\u3001CRM\u3067\u4e3b\u306b\u3067\u304d\u308b3\u3064\u306e\u3053\u3068\u3092\u3054\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<p>CRM\u306f\u3001\u5358\u306a\u308b\u304a\u5ba2\u69d8\u60c5\u5831\u306e\u7ba1\u7406\u3060\u3051\u3067\u306a\u304f\u3001<span class=\"swl-marker mark_orange\"><strong>\u304a\u5ba2\u69d8\u3068\u306e\u95a2\u4fc2\u6027\u5411\u4e0a\u3084\u696d\u52d9\u52b9\u7387\u5316\u3001<span class=\"swl-marker mark_orange\"><strong>\u58f2\u4e0a\u30a2\u30c3\u30d7<\/strong><\/span>\u306b\u3082\u3064\u306a\u304c\u308b\u3001\u3068\u3066\u3082\u4fbf\u5229\u306a\u30c4\u30fc\u30eb<\/strong><\/span>\u306a\u3093\u3067\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u304a\u5ba2\u69d8\u60c5\u5831\u306e\u7ba1\u7406<\/h3>\n\n\n\n<p>\u307e\u305a1\u3064\u76ee\u306f\u3001\u304a\u5ba2\u69d8\u60c5\u5831\u306e\u7ba1\u7406\u3067\u3059\u3002CRM\u3092\u5c0e\u5165\u3059\u308b\u3053\u3068\u3067\u3001\u304a\u5ba2\u69d8\u306e\u300c\u540d\u524d\u300d\u300c\u5e74\u9f62\u300d\u300c\u6027\u5225\u300d\u300c\u9023\u7d61\u5148\u300d\u306a\u3069\u306e\u57fa\u672c\u60c5\u5831\u306f\u3082\u3061\u308d\u3093\u3001\u304a\u554f\u3044\u5408\u308f\u305b\u5c65\u6b74\u3001\u8cfc\u8cb7\u5c65\u6b74\u3084Web\u30b5\u30a4\u30c8\u306e\u95b2\u89a7\u5c65\u6b74\u307e\u3067\u3001<span class=\"swl-marker mark_orange\"><strong>\u3055\u307e\u3056\u307e\u306a\u60c5\u5831\u3092\u7ba1\u7406\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/strong><\/span><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u8cfc\u8cb7\u50be\u5411\u306a\u3069\u306e\u30c7\u30fc\u30bf\u5206\u6790<\/h3>\n\n\n\n<p>2\u3064\u76ee\u306f\u3001\u304a\u5ba2\u69d8\u306e\u8cfc\u8cb7\u50be\u5411\u306a\u3069\u306e\u30c7\u30fc\u30bf\u3092\u5206\u6790\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u4f8b\u3048\u3070\u3001\u300c\u3069\u3093\u306a\u304a\u5ba2\u69d8\u304c\u3001\u3069\u3093\u306a\u5546\u54c1\u3092\u3001\u3044\u3064\u8cfc\u5165\u3057\u3066\u3044\u308b\u304b\u300d\u300c\u7279\u5b9a\u306e\u5546\u54c1\u3092\u540c\u6642\u306b\u8cfc\u5165\u3059\u308b\u50be\u5411\u304c\u3042\u308b\u304b\u300d\u3068\u3044\u3063\u305f\u30c7\u30fc\u30bf\u3092\u5206\u6790\u3057\u307e\u3059\u3002\u305d\u3046\u3059\u308b\u3068\u304a\u5ba2\u69d8\u306e\u30cb\u30fc\u30ba\u3084\u884c\u52d5\u30d1\u30bf\u30fc\u30f3\u3092\u6df1\u304f\u7406\u89e3\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u306b\u306a\u308a\u3001<span class=\"swl-marker mark_orange\"><strong>\u3088\u308a\u52b9\u679c\u7684\u306a\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u6226\u7565\u3092<\/strong><\/span><strong><span class=\"swl-marker mark_orange\">\u7acb\u3066\u308b<\/span><\/strong>\u3053\u3068\u304c\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u554f\u3044\u5408\u308f\u305b\u306e\u7ba1\u7406\u3084\u30e1\u30fc\u30eb\u914d\u4fe1<\/h3>\n\n\n\n<p>3\u3064\u76ee\u306f\u3001CRM\u3067\u304a\u5ba2\u69d8\u304b\u3089\u306e<span class=\"swl-marker 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class=\"wp-block-heading\">\u9867\u5ba2\u7ba1\u7406\u30b7\u30b9\u30c6\u30e0\u3092\u5c0e\u5165\u3059\u308b\u30e1\u30ea\u30c3\u30c83\u9078<\/h2>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/line-step.jp\/media\/wp-content\/uploads\/2024\/12\/4-13-1024x576.png\" alt=\"\" class=\"wp-image-1981\" srcset=\"https:\/\/line-step.jp\/media\/wp-content\/uploads\/2024\/12\/4-13-1024x576.png 1024w, https:\/\/line-step.jp\/media\/wp-content\/uploads\/2024\/12\/4-13-300x169.png 300w, https:\/\/line-step.jp\/media\/wp-content\/uploads\/2024\/12\/4-13-768x432.png 768w, https:\/\/line-step.jp\/media\/wp-content\/uploads\/2024\/12\/4-13-1536x864.png 1536w, https:\/\/line-step.jp\/media\/wp-content\/uploads\/2024\/12\/4-13.png 1920w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" 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u-fz-l\"><strong>\u9867\u5ba2\u60c5\u5831\u3092\u4e00\u5143\u7ba1\u7406\u3059\u308b\u3068<\/strong><\/span><\/span><\/div><div class=\"cap_box_content\">\n<p class=\"has-text-align-center\">\u304a\u5ba2\u69d8\u5bfe\u5fdc\u306e\u8cea\u3084\u30b9\u30d4\u30fc\u30c9\u304c\u4e0a\u304c\u308a\u3001<span class=\"swl-marker mark_orange\"><strong>\u304a\u5ba2\u69d8\u3068\u306e\u95a2\u4fc2\u6027\u3092\u9ad8\u304f\u7dad\u6301<\/strong><\/span>\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<p class=\"has-text-align-center\">\u304a\u5ba2\u69d8\u306b\u5408\u3063\u305f\u5546\u54c1\u306e\u7d39\u4ecb\u304c\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u3001<span class=\"swl-marker mark_orange\"><strong>\u58f2\u4e0a\u30a2\u30c3\u30d7<\/strong><\/span>\u306b\u3064\u306a\u3052\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<\/div><\/div>\n\n\n\n<h3 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